Bexley Removals Service Terms and Conditions
These Terms and Conditions govern the provision of removal and related services by Bexley Removals to its customers within the United Kingdom. By making a booking, paying a deposit, or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions:
1.1 "Company" means Bexley Removals.
1.2 "Customer" means the person, firm or organisation who requests or purchases services from the Company.
1.3 "Services" means any removal, packing, unpacking, storage, waste removal, or related services provided by the Company.
1.4 "Goods" means all items handled, packed, moved, transported, stored or otherwise dealt with by the Company on behalf of the Customer.
1.5 "Contract" means the agreement between the Company and the Customer for the Services, incorporating these Terms and Conditions and any written quotation or confirmation provided by the Company.
2. Scope of Services
2.1 The Company provides domestic and commercial removal services, including loading, transporting and unloading Goods, as well as optional packing, dismantling, reassembly and short-term storage services, subject to availability.
2.2 The specific Services to be provided, the locations involved, and any additional requirements will be set out in a written quotation or booking confirmation supplied by the Company.
2.3 The Company operates primarily within its usual service areas. Services to or from locations outside normal operating areas are subject to prior agreement and may incur additional charges.
3. Booking Process
3.1 All bookings are subject to availability and are not confirmed until the Customer has accepted a quotation in writing or via an agreed electronic method, and any required deposit has been received by the Company.
3.2 When requesting a quotation, the Customer must provide accurate and complete information, including but not limited to:
a) Full collection and delivery addresses and any access restrictions.
b) Property type and number of floors.
c) Approximate volume or detailed list of Goods.
d) Any particularly large, heavy, fragile, or high-value items.
e) Requirements for packing services, dismantling or reassembly.
f) Preferred dates and times.
3.3 Quotations are based on the information provided at the time of issue. The Company reserves the right to amend or withdraw a quotation if the information provided by the Customer is inaccurate or incomplete, or if the scope of work changes.
3.4 The Customer is responsible for ensuring that any requested date is suitable and that all necessary arrangements, such as property access, parking and keys, are in place.
4. Quotations and Pricing
4.1 Unless otherwise stated, quotations are valid for 30 days from the date of issue, after which they may be subject to change.
4.2 Quotations are provided based on normal working hours and reasonable access at both collection and delivery addresses. Additional charges may apply where access is restricted, where parking permits or long carries are required, or where work must be carried out outside normal working hours at the Customer's request.
4.3 The Company may apply additional charges where:
a) There are delays caused by the Customer, their agents, or third parties, including delayed key release.
b) Additional Goods not previously declared are to be moved.
c) There are unforeseen difficulties such as inadequate access, narrow staircases, or items requiring special handling or lifting equipment.
4.4 Any storage fees, packing material charges, tolls or congestion charges, and fees related to waste transfer will be communicated to the Customer where reasonably practicable.
5. Payments
5.1 The Customer agrees to pay the Company the price stated in the quotation or as otherwise agreed in writing, subject to any additional charges incurred in accordance with these Terms and Conditions.
5.2 Unless otherwise agreed, a deposit is payable at the time of booking confirmation, and the balance is due no later than the commencement of the Services or on another date specified by the Company.
5.3 The Company reserves the right to refuse to start or continue the Services if cleared funds have not been received in accordance with the agreed payment schedule.
5.4 If payment is not made on the due date, the Company may charge interest on any overdue amount at the statutory rate, and may suspend or withhold Services until all outstanding sums are settled.
5.5 For commercial Customers with agreed account terms, payment must be made within the period specified on the invoice. The Company reserves the right to review or withdraw credit terms at any time.
6. Cancellations and Postponements
6.1 If the Customer wishes to cancel or postpone the Services, the Customer must notify the Company as soon as possible in writing or by an agreed electronic method.
6.2 The following cancellation charges may apply, based on the notice given before the agreed service date:
a) More than 10 working days: deposit may be refundable or transferable at the Company's discretion.
b) Between 5 and 10 working days: up to 50 percent of the quoted price.
c) Less than 5 working days: up to 100 percent of the quoted price.
6.3 Where a postponement results in the Company incurring additional costs, such as storage or staff reallocation, the Customer may be charged reasonable additional fees.
6.4 The Company may cancel or postpone the Services without liability if:
a) The Customer fails to pay any required deposit or balance when due.
b) The Customer is in material breach of these Terms and Conditions.
c) The Company is prevented from carrying out the Services due to circumstances beyond its reasonable control, including severe weather, road closures, accidents, civil unrest, or other events of force majeure.
7. Customer Responsibilities
7.1 The Customer must:
a) Ensure that all Goods are properly packed, labelled and ready for removal, unless packing services have been agreed.
b) Arrange suitable parking and permits for the Company's vehicles at both collection and delivery locations.
c) Ensure safe and reasonable access to the property, including clear hallways, staircases and lifts.
d) Be present, or ensure an authorised representative is present, during collection and delivery to oversee the Services and check the premises.
e) Secure valuables, important documents and personal items, and remove them from the premises before the removal where practicable.
7.2 The Customer must not request the Company to move or dispose of any items that are unlawful, hazardous, explosive, corrosive, contaminated, or otherwise unsuitable for transport or disposal under UK law or relevant regulations.
8. Excluded Items
8.1 The Company will not accept responsibility for the removal or handling of certain items, including but not limited to:
a) Cash, jewellery, watches and other high-value personal items.
b) Important documents such as passports, financial papers or title deeds.
c) Live animals or plants, unless specifically agreed.
d) Hazardous substances, flammable liquids, gas cylinders, explosives or weapons.
e) Perishable goods or food items.
8.2 If such items are included in the Goods without the Company's knowledge, the Customer does so at their own risk and indemnifies the Company against any resulting loss, damage or liability.
9. Liability and Limitations
9.1 The Company will exercise reasonable care and skill in performing the Services and handling the Goods.
9.2 The Company's liability for loss of or damage to Goods caused by its negligence or breach of contract is limited to a reasonable amount, having regard to the value of the Goods and the nature of the Services, and may be subject to any limits specified in the quotation or a separate written agreement.
9.3 The Company shall not be liable for:
a) Loss or damage arising from the Customer's failure to properly pack or protect Goods when packing services have not been provided by the Company.
b) Damage to items that are inherently fragile or in poor condition, including but not limited to brittle furniture, weakened joints, or pre-existing defects.
c) Normal wear and tear, minor scuffs or marks consistent with handling and transport.
d) Loss or damage arising from war, terrorism, civil commotion, or other force majeure events beyond the Company's reasonable control.
9.4 The Company shall not be responsible for loss of profit, loss of business, indirect or consequential loss, or any loss that was not reasonably foreseeable at the time of entering into the Contract.
9.5 If the Customer wishes to declare items of particularly high value or obtain additional cover, this must be notified to the Company in advance so that appropriate arrangements can be discussed.
10. Claims and Notification of Loss or Damage
10.1 The Customer must inspect the Goods and premises as soon as reasonably practicable after completion of the Services.
10.2 Any visible loss or damage must be reported to the Company as soon as reasonably possible, and in any event within 7 days of completion of the Services, in writing or via an agreed electronic method, giving full details of the alleged loss or damage.
10.3 Failure to notify the Company within this period may affect the Company's ability to investigate and may prejudice any potential claim.
10.4 The Customer must allow the Company a reasonable opportunity to inspect any alleged damage and to repair or remedy it where appropriate.
11. Waste, Disposal and Environmental Compliance
11.1 Any waste removal or disposal service provided by the Company will be carried out in accordance with applicable UK waste management and environmental regulations.
11.2 The Customer is responsible for clearly identifying any items to be disposed of or recycled, and for confirming that they have the right to authorise their disposal.
11.3 The Company will not collect or dispose of hazardous or prohibited waste, including chemicals, asbestos, medical waste, fuel or other controlled substances, unless explicitly agreed and arranged through properly licensed facilities.
11.4 Where waste transfer notes or related documentation are required by law, the Company will complete these as necessary and may charge a reasonable administration fee.
11.5 Charges for waste removal and disposal are typically based on volume, weight, type of material and any applicable disposal or transfer station fees. These will be explained to the Customer where reasonably practicable prior to collection.
12. Access, Parking and Property Damage
12.1 The Customer must ensure that appropriate parking is available for the Company's vehicles, including obtaining any necessary permits or permissions.
12.2 The Company will take reasonable care to avoid damage to driveways, paths, lawns and other external areas; however, the Customer accepts that large vehicles may sometimes need to access these areas. The Company is not liable for damage caused where suitable alternative access has not been provided or where the Customer has requested access that is not ideal.
12.3 The Company is not responsible for damage to premises resulting from moving Goods under the Customer's express instruction against the Company's advice, or where the Customer insists on moving items through tight spaces or unsuitable routes.
13. Delays and Force Majeure
13.1 The Company will use reasonable endeavours to adhere to agreed dates and times, but such dates and times are estimates only and may be affected by traffic, weather, accidents, vehicle breakdowns, or other unforeseen circumstances.
13.2 The Company will not be liable for any delay or failure to perform the Services where such delay or failure results from events beyond its reasonable control, including but not limited to acts of God, extreme weather, strikes, labour disputes, civil disturbances, or disruption to transport networks.
13.3 Where a delay occurs, the Company will inform the Customer as soon as reasonably practicable and will seek to complete the Services at the earliest reasonable opportunity.
14. Insurance
14.1 The Company maintains relevant insurance cover appropriate to its business activities, subject to the terms, conditions and exclusions of the policies.
14.2 The Customer remains responsible for maintaining adequate insurance for their Goods, particularly for high-value or irreplaceable items. The Customer should check their own household, business or contents insurance policies to ensure appropriate cover during removal and transit.
15. Data Protection and Privacy
15.1 The Company may collect and process personal information about the Customer for the purposes of providing the Services, administering the Contract, handling payments and complying with legal obligations.
15.2 The Company will handle personal data in accordance with applicable UK data protection legislation and will take reasonable steps to protect such data against unauthorised access, loss or misuse.
16. Complaints
16.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, resolved.
16.2 The Company aims to respond to complaints promptly and to work with the Customer to reach a fair outcome, consistent with these Terms and Conditions.
17. Variation
17.1 The Company may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Contract.
17.2 Any variation to these Terms and Conditions requested by the Customer will only be effective if agreed in writing by an authorised representative of the Company.
18. Severability
18.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted, but the validity and enforceability of the remaining provisions shall not be affected.
19. Governing Law and Jurisdiction
19.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
19.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
By confirming a booking or allowing the Company to commence work, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
